Delete Your Data

Last updated 18 September 2026

There are two separate things you might want: to disconnect one social account and stop us touching it, or to delete your Social for Shops account entirely. Both are below. Neither requires you to talk to a salesperson.

Disconnect a single account

This revokes our access to that platform immediately and deletes the stored token. Everything else about your account stays.

Sign in at socialforshops.com/app.
Open Connect.
Press Disconnect next to the account you want removed.

You can also do it from the platform's own settings, which has the same effect. For Facebook and Instagram: Facebook → Settings & Privacy → Settings → Apps and Websites, then remove Social for Shops. Facebook notifies us when you do this, and we delete the stored credentials for that account automatically when the notification arrives.

Delete your whole account and all its data

Email hello@socialforshops.com from the address you signed up with, with the subject Delete my data. If you can't email from that address, say so and we will verify you another way before deleting anything.

We confirm by email when it is done. We do not require a reason and we will not try to talk you out of it.

What gets deleted

Your account, your name, email address and phone number.
Every access token we hold for every connected platform, and the record of which page or profile was selected.
Your drafts, scheduled posts, captions, uploaded images and campaign settings.
Your publishing history and logs.
Any customer information you stored with us.

What does not get deleted, and why

Posts already published to your own profiles. Those live on Facebook, Instagram or Google, they belong to you, and we have no right to remove them. Delete them on that platform if you want them gone.
Records we are legally required to keep, such as invoices and payment records. These are kept for the period the law requires and nothing more, and they are not used for any other purpose.

How long it takes

Tokens and connected-account credentials are deleted immediately. Everything else is deleted within 30 days, including from backups as they roll over. If you need it faster, say so in the email and we will prioritise it.

Automated deletion requests from Facebook

If you remove Social for Shops through Facebook's own Apps and Websites settings, Facebook sends us a signed data deletion request. We handle it automatically at https://api.socialforshops.com/webhooks/meta/data-deletion and delete the associated credentials and data without any further action from you.

Contact

Anything unclear, or you want to check what we hold about you: hello@socialforshops.com or (401) 338-8601. See also our Privacy Policy.